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Frequently asked questions

  1. Where can I download the software?
  2. Is my CrashPlan unsafe due to log4j vulnerabilities?
  3. What is my registration key?
  4. Pro Backup destination is not available
  5. Computer … has been unable to reach any backup destination for … days
  6. Which java classes are included in CrashPlan?
  7. Restore from local backups without internet
  8. Resume backup after replacing computer
  9. Remove (files from) your backup
  10. Password lost
  11. CrashPlan keeps stopping and starting
    12. Microsoft Windows
  12. Shared folder / network disk / NAS
  13. Check not backed-up files
  14. Exchange server agent
  15. SQL Server database backup
  16. Unable to connect to the local backup engineupdated
    17. Apple Mac OS X
  17. Disk appears twice
  18. Apple update Java 1.06.0_37 causes CrashPlan to not start
  19. Install CrashPlanPRO can't be opened… unidentified developer
  20. How to install CrashPlan on macOS Catalina (10.15), Big Sur and later?
  21. macOS 10.14+ not backing up files with personal data new
    22. Linux
  22. Readme CrashPlan Linux
  23. Install
  24. Uninstall
  25. Install without GUI / SSH port tunneling

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