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macOS not backing up files with personal data

Due to Apple's privacy restrictions for files and folders containing personal data in macOS Mojave 10.14 and later, CrashPlan cannot back up some files from locations such as the desktop, documents, downloads, and from Apps like contacts, photos and email until you grant full disk access to the CrashPlan app.

Recommended solution

Step 1: Give full disk access to the CrashPlan application

Follow the instructions below for your macOS version.

macOS 13 Ventura or later

  1. Open Apple System Settings.
  2. Open Privacy & Security.
  3. Select the Full Disk Access tab.
  4. On the list, find Crashplan and click the toggle next to it.
  5. The following message appears: "CrashPlan" will not have full disk access until it is quit.
  6. Click Quit and Reopen.
  7. (Required) Follow the steps in the next section to restart the CrashPlan service. The CrashPlan app will not have full disk access until the CrashPlan service restarts.

macOS 12 Monterey or earlier

  1. Open Apple System Preferences.
  2. Open Security & Privacy.
    Security & Privacy
  3. Select the Privacy tab.
  4. If the privacy settings are locked:
    1. Click on the lock icon in the bottom left corner.
    2. Enter your device password.
    3. Click Unlock.
  5. In the left pane, select Full Disk Access.
  6. Click on the + icon in the right-hand window.
  7. Navigate to Applications > CrashPlan.
  8. Click Open.
    The following message appears: "CrashPlan" will not have full disk access until it is quit.
  9. Click Quit & Reopen.
    Full Disk Access - CrashPlan
  10. (Optional) Click the lock in the bottom left-hand corner to re-lock the privacy settings.
    Full Disk Access - Locked
  11. (Required) Follow the steps in the next section to restart the CrashPlan service. The CrashPlan application will not have full disk access until the CrashPlan service is restarted.

Step 2: Restart the CrashPlan service

There are two ways to restart the CrashPlan service: reboot your device or enter a command in the command prompt of the CrashPlan application. Choose the option which is easiest for you.

Option 1

Restart your Mac.

Option 2

  1. Open the CrashPlan app.
  2. If necessary, log in to your account.
  3. Double-click on the CrashPlanPROe logo in the upper right corner of the window.
  4. Enter this command:
    restart
  5. Press Enter ↩.
    This shuts down the CrashPlan application, re-verifies the CrashPlan application with the CrashPlan server and restarts the CrashPlan service.

Option 3

Use terminal command:

$ sudo launchctl stop com.crashplan.engine;sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist;sudo launchctl load /Library/LaunchDaemons/com.crashplan.engine.plist;sudo launchctl start com.crashplan.engine

macOS may forget set privacy setting

Periodically check that CrashPlan still has "Full disk access" permissions. For example after each macOS update or even after every restart.

Since macOS Monterey 12.6.1, whenever the Mac is rebooted, its forgets some or all of the applications given permissions to in the Privacy & Security settings.

For some users it helps to wait 30 seconds before launching most of the apps that were previously set to open at login. For example using the free Delay Start App.

macOS sichert keine persönlichen Datenbestände macOS maakt geen reservekopie van bestanden met persoonlijke gegevens