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Unable to connect to the - local backup engine

There are two common situations where this occurs:

  1. within approximately fifteen minutes after a first install of the CrashPlan software
  2. after an unexpected stop of the computer and/or the CrashPlan software

1. First install

After an initial installation of the CrashPlan PRO software, after starting the CrashPlan application the message appears "Unable to connect to the - local backup engine - retry?" The CrashPlan software consists of two parts:

  1. the user interface,
  2. the engine.

In a new installation, this engine can stop by itself. This occurs only once, and only in a singular event (not on every new installation), and within about fifteen minutes after the end of the installation process.

Restarting the CrashPlan engine is the solution.

2. Unexpected stop / power failure

After an unexpected stop of the computer and/or the CrashPlan PRO software, the message "Unable to connect to the - local backup engine - retry?" may appear after launching CrashPlan.

In this case, there may have occurred acorruption in one of the CrashPlan cache files. Clearing the CrashPlan cache is the solution.

3. Security software

CrashPlan may not be compatible with security software such as F-Secure, Ziggo Safe Online, CleanMyMac X.

Exclude the CrashPlan software or disable the security software.

Keine Verbindung zu - lokalem Sicherungsdienst Niet mogelijk te verbinden met de lokale backup machine